FAQ
Most frequent questions and answers
Aoura offers a wide range of products across various categories, including electronics, fashion, beauty, home essentials, groceries, and more. Customers can find everything from trendy clothing to the latest gadgets and household necessities on our platform.
Aoura provides shipping services both domestically within Sri Lanka and internationally to Sri Lankan expats around the world. We partner with reliable shipping carriers to ensure timely delivery of orders. Shipping costs and delivery times may vary depending on the destination and the size/weight of the package.
We accept various payment methods to make shopping convenient for our customers. These include credit/debit cards, bank transfers, mobile wallets, and cash on delivery (COD) for orders within Sri Lanka. Additionally, we ensure that all online transactions are secure and encrypted to protect our customers’ financial information.
Yes, Aoura has a hassle-free return and exchange policy. If customers are not satisfied with their purchase for any reason, they can initiate a return or exchange within a specified period (usually within 7-14 days of receiving the order). The product must be unused, in its original packaging, and accompanied by proof of purchase for a successful return or exchange.
Our customer support team is readily available to assist customers with any inquiries or issues they may have. Customers can reach out to us via email, phone, or live chat on our website during business hours. We strive to provide prompt and helpful assistance to ensure a positive shopping experience for all our customers.